Kasookoo Communications announces a successful seed raise worth $500,000, led by angel investor African Business Network and Launch Africa.
The company plans to apply the funds to develop its product offering, expand its Customer Service and build Brand Awareness in its quest to become a market leader in the fast-paced burgeoning world of Unified Communications, which is gripping the world and Africa.
The future of communications for businesses is a seamless unified interface that creates an all-immersive and interactive experience for the customer; where they are able to connect with businesses, through any channel they prefer without a break in flow of conversation and context.
Kasookoo Communications offers a cloud-based omnichannel contact centre solution and has entered into the space to give enterprises or smaller businesses the much-needed support for superior multi-channel engagement, boosting customer experience, raising overall customer satisfaction levels and eliminating expenditure outlays required to roll out traditional infrastructure.
African businesses are grappling with the limitations of GSM telephony which was not designed to provide the functionality of digital business communications. Today’s businesses are contending with better-informed clientele who are demanding to be serviced efficiently and professionally via various platforms of their choice.
According to co-founder and group CEO, Ahmer Javaid, “African businesses can truly realise their potential through the extensible and cutting-edge cloud services provided in one convenient interface. Kasookoo offers businesses a competitive advantage by providing a platform which enables them to resolve customer complaints faster and generate more leads using its cutting-edge features”.
Javaid says, “Businesses can expect to find great value in utilising the cloud-hosted platform that Kasookoo provides. Our solution lets organisations get on with the intricate job of growing and maintaining their customers without worrying about their communications. We are excited about the adoption of our platform by businesses on the continent who can now compete favourably in the marketplace through the integrations to productivity tools, such as CRM, that Kasookoo provides.”
Kasookoo’s Customer engagement centre is a subscription-based platform that also enables teams to work more collaboratively internally through multiple devices skill-based routing and video conferencing options, among others. This fosters seamless engagement with customers, regardless of location; proving to be very effective in this new ‘Work Anywhere’ dispensation. The solution is installed for businesses in a matter of hours, offering ease in configuration without the need for a team of engineers to maintain it.
This pocket and customer-friendly solution is also available as a mobile application with a customized service, tailored to fit businesses with smaller market bases and teams. Exciting features include: – multiple call handling (both inbound and outbound calls handled simultaneously through one business number), business advertising to callers, call transferring, conferencing, etc.
Kasookoo Communications is a spin-off from Nokia and operates under Yuave, its mother brand. Its key verticals served include: border Restaurants, Religious Organisations, Health Management Institutions, Public offices, Education, Logistics, eCommerce, Hotels, Travel, and more. Visit Kasookoo.com to find out more details.